Returns & Refunds

We want you to be satisfied with every purchase you make. If an item you purchased arrived broken, is faulty or isn't what you had in mind, we're here to help, subject to the below terms;

Flashybuy will refund a purchase for the exact amount paid less the following:

·         any delivery costs already incurred by Flashybuy;

·         any restocking fee for special orders

Refunds will only be processed onto the payment method that was used when the order was created, and into the account it was paid from e.g. credit card or EFT.

A refund can take up to 7 business days to reflect in your account, and EFT refunds are subject to verification of your banking details.

To verify your banking details, you will be required to supply the following information:

·         Proof of Payment;

·         ID number (not a copy of the ID) OR Company Registration number;

·         Proof of banking details.

Returning unwanted products: You have seven calendar days starting the day you, or a third party indicated by you, receive the product to inform us regarding the return.

You must return any goods in a new condition with all packaging, materials and accessories. We will refund the purchase price of the goods (minus the direct costs of returning the goods) within 7 days of receiving such items.

Please include your order or invoice number in the box of the return so that your refund can be processed.